What I do know if that it occurred in the techs hands with in 5 min of my arrival when she was showing me how to clear the cache. I do not know if they utilized the phone or left it sitting there and I do not know if it was plugged in. They told me the phone cache was nearly full so they deleted and stated it did not occur again for the duration of the two hours it was in their possession. When I took it to the Sprint store they tested the battery and stated it was great.
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